Refund Policy

1. Overview

At FunnelAI, we strive to ensure our customers are 100% satisfied with the tools and generation outputs provided by our platform. Because our product involves server-intensive AI compute resources that are inherently non-recoverable upon generation, our refund policy operates under specific architectural constraints.

2. Eligibility for a Refund

You are eligible for a full or partial refund of your monthly subscription if:

• You request a refund within 7 days of your initial purchase or subscription renewal.
• You have not utilized more than 20% of the allocated Generation Credits for that billing cycle.
• You encountered severe technical failures that prevented the application from functioning correctly, and our support team was unable to resolve the issue within 48 hours.

3. Non-Refundable Scenarios

We generally cannot issue refunds in the following scenarios:

• Requests made after the 7-day refund window has passed.
• Accounts that have actively claimed and burned through the majority of their AI credits.
• Subjective dissatisfaction with AI copy output (the AI generates text predictively; results can be edited and refined manually utilizing the provided tools).

4. How to Request a Refund

To request a refund, please contact our support team at [email protected]. Include your registered email address and a brief explanation of why you are requesting a refund. Our billing department will review your account usage and process the refund to your original payment method within 5-10 business days if approved.

5. Credit Deductions

If an administrator processes a manual refund to your account, your internal wallet and credits may be correspondingly adjusted or zeroed out immediately, preventing further publication of generated funnels until a new subscription is activated.